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ZDNET Highlights
- Amazon is facing a disruption.
- Users report issues with checkout, product pages, and mobile apps.
- Amazon is working to fix this problem.
If you’re having trouble looking up Amazon product prices or using the Amazon app, you’re not alone. Amazon is facing a disruption, according to DownDetector. More than 150,000 reports had been submitted to the site as of Thursday.
DownDetector’s map shows partial outages in major US cities, including New York, Chicago, Atlanta, Houston, San Francisco and Seattle. The service, which handles user reports, is owned by Ziff Davis, ZDNET’s parent company.
latest updates
As of 6:20 PM ET, the total number of reports has dropped significantly, now standing at around 2,000 (from 220,000, at its peak). Some users are reportedly able to add items to cart and make purchases again, while others are still saying that their listings on Amazon sites and apps are being directed to blank pages.
Earlier reports
DownDetector said that as of about 4:15 p.m. ET, the total number of reports in the analyzed period was 159,997, an increase of more than 21,000 from early Thursday afternoon. Customers reported issues with checkout, mobile apps, and product pages, including social media. Checkout issues were the most common problem.
The actual number of people affected by this partial outage may vary.
Amazon acknowledged the issue Thursday afternoon and said it was working to fix it.
“We regret that some customers may have experienced issues while making purchases. We appreciate customers’ patience as we work to resolve the issue,” an Amazon spokesperson wrote in an email to ZDNET. The reason for the partial outage is still unclear.
This is a developing story.
