A week after striking the deal with OpenAI, ServiceNow inked a deal with Anthropic to embed the generic AI vendor’s cloud model into its workflows in industries including healthcare and life sciences.
Financial terms of the agreement revealed on January 28 were not made public.
Under the deal, revealed on January 28, cloud That will also be the default model for IT services vendor’s AI agent builder, ServiceNow Build Agents, which enables developers of any skill level to build and deploy agentic workflows that can act and reason autonomously.
In health care and life sciences, vendors said AI-assisted agents can support tasks such as research analysis and claims authorization.
The deal also includes the rollout of the cloud across ServiceNow’s workforce of 29,000 employees, and ServiceNow will provide Anthropic’s AI-powered coding assistant. cloud code Engineers and technical teams.
“Together with Anthropic, ServiceNow is turning intelligence into action through AI-native workflows for the world’s largest enterprises,” ServiceNow CEO Bill McDermott said in a release. This partnership…puts the power to build, deploy, and scale mission-critical applications into the hands of every person, at every level, in every industry.
Dario Amodei, CEO of Anthropic, said in the release that enterprises often make the mistake of treating AI as a standalone tool rather than incorporating it into day-to-day work, something that will become increasingly important as companies look to scale up AI deployments.
“The way to achieve better results is to make AI an integral part of the way you work – across the full range of tasks workers do every day,” he said.
The deal comes as part of a growing focus on supporting agentic AI and autonomous operations and follows ServiceNow’s recent pursuit of Anthropic partners with rival OpenAI.
In that deal, ServiceNow will embed OpenAI’s GPT-5.2 model into its platform to power autonomous AI agents for tasks like IT, HR and customer service.
The venture also adds to a series of deals for Anthropic, which recently inked an agreement with global insurer allianzAs well as Accenture, IBM, Deloitte and Snowflake, as it expands the reach of its large language models.
